Returns & Exchanges
Product Quality Checking
We are products from factories have successfully passed QC inspection.
Once your order has been received, please at first check the package and all items and make sure whether they can work well. If there is something wrong, please take photos of both defective, broken or missing items and 3rd copy for receiver of express waybill.
30 Days Money Back Guarantee
We have 30 days money back guarantee on all our products from the date you received it with acceptable reason. You should return the item in its original condition to us. In that case after we receive the returned items, we will refund you the payment excluding actual shipping fees already incurred. Please attention that returned parcel would have clearance risks and related fees when arrives in China. If so, we have to deduct the fees from your goods cost. Hope you can understand.
We provide goods exchange policy and service for all customers according to Goods Exchange Terms.
Goods Exchange Terms
1. All items must be bought from LENPABY Online Store.
2. Items that need to exchange must meet following conditions:
A. Defective Items
B. Broken Items
C. Missing Items
D. Items not as described or ordered
3. You must check your package immediately when you receive your order.
4. All items you want to exchange must be sent back to us except some items marked by us.
Goods Exchange Procedure
1. Defective Items
Though we have an extensive testing before shipping, we can't 100% avoid this problem. After you receive your order, please test them first. If you receive any defective items, please contact us within 48 hours, we will try our best to get it squared away.
Also, we appreciate your time to fix them using the method at here.
2. Broken Items
We now don't demand our customers to send back the broken items to save your shipping fee and offer more efficient after-sales service. If your items are broken unfortunately, please contact us via LiveChat or Emails (email@example.com) ASAP with following information:
Video/video link or picture:
3. Replacement -Sending
Generally, we will ship the replacement after we approve the problem. When you place your new order, please leave a message in order note to remind us of it, or you can contact us. Sometimes when the replacement is not available, we will ship your order first and leave the replacement sent to you with your next order.
If anything unclear, please feel free to contact us by firstname.lastname@example.org
4. Items Missing from Package
We have the confidence that each order is proceed in a fast and correct way. Each order is inspected by at least 3 workers. We record the order, weight information. We take picture before shipping for some special orders. However, sometimes mistake occures, we are always sorry for such cases, we will work hard to make sure that you become a satisfied customer.
Please don't throw away the package list attached in your parcel before you are sure that you have received all your items.
If one of your items is not listed in the package list, please send us a photo of the package list, we will response as soon as possible to make up for our mistake.